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Description
xShipping Policy
xGameProd Store – Shipping Policy
Last updated: November 3, 2025
1. Worldwide Delivery
GameProd Store offers worldwide delivery using trusted couriers such as DHL, UPS, DPD, Royal Mail, and other reputable carriers. Delivery times depend on location:
- UK: 1–2 days
- Europe: 3–5 days
- North America: 4–7 days
- Rest of the World: 7–10 days
Import taxes or duties may apply based on local laws. These must be paid to the courier before goods are released.
2. Standard Delivery
- We ship orders received by 1:00 PM the same day if items are in stock.
- Estimated delivery for non-stock or lead-time items will be quoted at purchase.
- If we cannot meet quoted delivery times, you will be notified and offered a full refund if necessary.
- We recommend using a business or home address for delivery.
3. UK Delivery Policy
- A signature is required for delivery.
- If delivery is missed, a card will be left with collection or re-delivery instructions. Re-delivery may incur a charge.
- Incorrect or incomplete addresses may incur redelivery fees.
4. Damaged Goods
Inspect packages upon delivery. Do not accept tampered or damaged items. Contact us immediately at info@gameprod.store or +44 7877 460065. Signing for damaged goods removes our ability to claim replacements from the courier.
5. Non-Delivery or Shortages
If not all items are received, contact us within 24 hours of delivery via email or callback. Claims after 24 hours cannot be accepted.
6. Contact Information
GameProd Store29 Dixon Rd, Birmingham, B10 0BP, United Kingdom
Email: info@gameprod.store
Phone: +44 7455 900916
Related Policies
There are any unforeseen stock shortages. You will be notified by e-mail or telephone if this is the case.
If we cannot get immediate security clearance for payment of your order. The security of our customers is paramount; therefore checks are essential to combat fraudulent use of payment and address details.
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Damaged Goods
When your delivery arrives please check it carefully, make sure it hasn't been opened or tampered with. Once you have signed for the package or packages the goods are deemed as delivered. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "Unchecked" and contact us immediately via e-mail at info@gameprod.store or via telephone +447877460065
Do not sign for boxes or packaging that have been tampered with or look damaged. Where goods have been damaged or tampered with on route to you we are able to claim these damages from the courier and send you new goods. If you sign for damaged goods we are unable to claim from the courier and therefore unable to dispatch new goods. Please be careful.
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Non Delivery or Shortages
Whilst we make every effort to deliver within the estimated delivery time which we quote, we will not be held responsible for any loss caused to you by non-delivery. Therefore please provide enough lead-time when placing an order from game prod as we cannot be held responsible for disappointment resulting from the delivery time. In the extremely unlikely event that not all items of your order are received by you, you must inform game prod within 24 hours of receipt of the goods, via e-mail to info@gameprod.store or via the call back service. Unfortunately, we cannot accept claims after that time. Any query regarding non-delivery must be made in writing to:
game prod store
2 Frederick Street
London , WC1X 0ND
United Kingdom
+447877460065
Refund Policy
xGameProd Store – Refund Policy
Last updated: November 3, 2025
1. Returns
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Include the receipt or proof of purchase.
To start a return, contact us at return@gameprod.store. Returns must be sent to:
29 Dixon Rd, Birmingham, B10 0BP, United KingdomItems returned without requesting a return first will not be accepted.
2. Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect so that we can resolve the issue.
3. Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
4. Exchanges
The fastest way to ensure you get what you want is to return the item and, once accepted, make a separate purchase for the new item.
5. European Union 14-Day Cooling-Off Period
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must meet the same conditions as standard returns.
6. Refunds
- We will notify you once your return is received and inspected.
- If approved, a refund will be issued to your original payment method within 10 business days.
- If more than 15 business days have passed since approval, contact info@gameprod.store.
7. Contact Information
For any return questions:
Email: info@gameprod.storePhone: +44 7455 900916
Address: 29 Dixon Rd, Birmingham, B10 0BP, United Kingdom
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